AOL Email Not Working with Outlook? Easy Fix

netgen sey
6 min readMar 18, 2022


AOL Email Not Working with Outlook? Easy Fix

Is your AOL Email Not Working with Outlook? There is an easy fix for this problem. Being professional or having a life of a traveler, there may come a moment online when you cannot access the AOL portal or mail and ask: Why is AOL email Not Working with Outlook? Easy Troubleshooting to Fix the Issue

Creating an AOL account can get you to become separate and organized by the mail’s ability to get configured on third-party email apps.

If you have added your AOL account on Outlook, you must be having an excellent time managing your emails. Their service is preferred over many other email clients for their simplicity and ease of use.

But things can turn upside down when you realize that AOL mail is not working with Outlook or emails are not syncing and you are only able to see old emails.

So if you are also facing the same issue, this blog is just about dealing with the same issue; by the end of it, you will surely get some help in fixing your AOL account and making it work with Outlook.

1st Simple Steps to Take

Why is AOL Mail Not Working with Outlook?

To troubleshoot the issue, you need to detect the reason that is restricting you from accessing your AOL mail in Outlook; so first have a look at all the possible factors leading to problems with AOL email:

1. Internet Connection

The first thing is to check to see if the device assessing outlook has an internet connection. If you found AOL mail is not opening or is not responding at all, there are chances your device is unstable or has a poor Internet connection.

Mostly you will find a “working offline” or “disconnected” message at the bottom of the outlook window.

Solution: When this happens, restart your device or check your internet connection, wires, or cables leading to your router.

To check to see if the problem has been solved, open your outlook window. You will see the “working offline” or “disconnected” message enabled. The background will also have a colorful display, when the background of the toggle is shaded with some color and when there is no color, it means that you are online.

Open the “send or received” Tab

2. Incorrect Password or Credentials Entered

Most importantly, this could be one of the reasons why you are facing login issues with AOL and are not able to access emails in Microsoft Outlook. Entering the wrong credentials or password for your account can cause problems in accessing different features of Outlook and will cause hindrance to most of the functions of the emails

If you recently changed your password, make sure you have not entered the wrong password or credentials for the AOL user account. Then, you need to update it on the email client you use.

a. Just look for the Email Accounts or Account Settings segment of your application.
b. Then, choose your AOL email account and update your new password.

Solution: You can take the following steps to verify your password or credentials:

First, open the Outlook software. With the Tools menu inside Microsoft Outlook, select the Accounts option. As soon as you select the Accounts, a left pane will appear from where you have to select the AOL account. There, ensure that the email address, password, and username are correct. Re-check that you have entered the correct credentials to access AOL emails on your device.

3. Outage Issues

If the AOL server is down or the email service is facing outage issues, AOL may stop working with Outlook.

Solution: Visit the AOL page on your webpage with an active browser. If the homepage can be accessed, the server is online. You can troubleshoot other activities.

4. Incorrect ConfigurationsIf you have not entered the correct AOL mail server settings i.e. IMAP, POP, or SMTP; AOL will stop working with Microsoft Outlook.

There are different steps to be taken to add AOL to Outlook depending on the versions you are using such as 2007, 2013, 2016, etc.

More Advanced Steps To Take

Solutions to Apply When AOL Mail Stops Working with Microsoft Outlook.Here are some solutions that you can try if you are not receiving any emails on your AOL mail after configuring it to Outlook:

1. Check the Incoming Server Details

Make sure that mail server settings are correct. Mail server settings include the setting of incoming and outgoing mail servers which are monitored by three email protocols POP/ IMAP and SMTP.

The First advanced step you must take when the AOL mail is not working properly with Outlook is to check if you have entered the correct IMAP or POP settings.

The reason behind an email not working in Outlook is the incorrect mail server settings.

These settings are very important for the proper functioning of all the emailing features. If any of these settings are incorrect, then you can face many AOL mail problems


The first step you must take when the AOL mail is not working properly with Microsoft Outlook is to check if you have entered the correct IMAP or POP settings. Normally, IMAP is considered effective to use for AOL on a third-party email client, so here are the settings you need to re-check:

To access your email account from a desktop email program, you’ll need the IMAP and SMTP settings below: (AOL Mail) IMAP port993IMAP securitySSL / TLSIMAP usernameYour full email addressIMAP passwordYour IMAP Settings (AOL Mail) SMTP port587SMTP securitySTARTTLSSMTP usernameYour full email addressSMTP passwordYour SMTP Settings

Encryption required: SSLOutgoing Mail Server: SMTPServer: Number: 465Encryption required: SSLThese are the settings that are to be used for setting up AOL in Outlook.

2. Sync Problems

Syncing AOL Mail with Outlook could be one of the main reasons for AOL not working in Outlook. is the AOL syncing issue with Outlook. In recent years, AOL changed its settings, due to which it affected the AOL email accounts which were logged in to some third-party email clients, like Outlook.

Due to the same reason, many people faced the ‘AOL not syncing with Outlook’

if you have lately changed the password of your AOL mail account; you will have to change it on Outlook as well so that everything is synced. Not updating the password can make you encounter problems with AOL mail.

Solution A:

To update the password in Outlook, go to the ‘Email Accounts’ or ‘Account Settings, select your AOL account, and then update the password.3. Updating the application using the older version of the email client can also put you in trouble.

Solution B

In order to mitigate such issues which AOL users were facing due to email not being synced, Outlook has listed two methods. These areas follows:1. Rename the folders in order to organize work and personal emails, many people often make several folders for receiving emails directly to these folders. Renaming these folders helped people to solve their AOL syncing issues with Outlook.

3. Update your Outlook Software

Generally, the outdated versions are not compatible with the latest security settings; so it would be better if you update the Outlook version and then check if you are receiving AOL mails or not.

However, after updating the email client, you will be required to add AOL mail to Outlook again. 4.

Additional Troubleshooting:

Make sure you have sufficient space in Microsoft Outlook before you start configuring your AOL account. Clear the cache and cookies of your device and see if it helps. The troubleshooting steps above will fix the issues with AOL and make it work with Outlook again.



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